Welcome to www.metaagrow.com ("Service" or "Site” or “Website”), which is owned and operated by Synccit Solutions Private Limited, a Private Limited Company incorporated under the under the Companies Act, 2013 and having its Corporate office at Chintamani Plaza, 423, B Wing, Andheri - Kurla Rd, Chakala, Andheri East, Mumbai, Maharashtra 400099 India. (Hereinafter referred to as "METAAGROW", "we", or "us"). We can be contacted at [email protected].
To be recognised as the preferred technology partner that maximises the business value of our customers.
METAAGROW has an active cyber security program in place to ensure that our organization and the products we provide are secured.
METAAGROW has a documented set of policies and procedures that defines our approach to security as an organization. These policies and procedures are shared with all staff and reviewed and updated at least annually (and more frequently when material changes are required) to ensure our approach to security remains current. We focus on ensuring accountability for security throughout our company. To this end, we have an information security management forum set up with key stakeholders from across METAAGROW that regularly meet to review and discuss security related matters, and make any decisions that have an influence on our approach to cyber security.
We ensure that access to systems in our IT environment, including the cloud platforms we use, is restricted to employees who specifically require this access for their work. All administrator access requires authentication and employees accessing our environment are required to use an approved VPN solution. Access permissions to our systems are regularly reviewed on an employee by employee basis and modified promptly. As part of our off-boarding process, all access to systems and services for departing employees is revoked.
We carefully review the security practices of third parties we engage – initially and on an on-going basis to ensure their practices meet industry standards and are compliant with our own privacy and security policies and procedures. If a third party requires access to our systems we ensure that access is limited specifically to the purpose for which they have been engaged.
METAAGROW’s corporate networks are protected with firewalls as well as IDS & IPS technology at the perimeter (provided by dedicated managed Sophos security devices) so that we can detect and protect against any malicious traffic. For our cloud-based platforms, we primarily use Amazon Web Services (AWS) who provide a multi-layered strategy to defend from external attacks. At an infrastructure level, AWS employs strategies such as network device access control, data segregation using firewalls and virtual private clouds to filter out malicious traffic and make use of extensive logging and monitoring to prevent network-based attacks. At an application level we take advantage of Cloudflare Web Application Firewall to prevent web-based and denial of service (DoS) attacks against our products.
METAAGROW makes use of a centralized logging system which includes application access audit events. These logs are retained for 90 days. We also use Amazon ELB logs to track service access requests (successful or not). Logs stored in AWS are not able to be modified and access is restricted to those who require it for their role requirements.
We recognize the importance of reviewing logs regularly to identify malicious user activity and identify potential vulnerabilities with our products; we have automated monitoring in place that alerts us to specific types of potentially malicious events within our global infrastructure.
Patching of our IT environment is one of the most fundamentally important measures we take to stay secure against a potential security breach. To achieve this:
We use AWS System Manager to regularly deploy patches for our cloud- based infrastructure.
We deploy patches for the most critical vulnerabilities first, with patches being deployed to our non-production environment for initial testing before being quickly propagated across the Production environment.
METAAGROW takes the security of our customer’s data extremely seriously. We take a number of steps to ensure customer data is carefully protected.
METAAGROW takes a number of measures to help protect customer data from inappropriate access or use by unauthorized persons (either external or internal). Customer data is only stored in our production environment, and access to that data by METAAGROW employees is limited only to the employees who require access to perform their standard duties. Access to customer data is managed using access control and authentication tools (including the use of two factor authentication) provided by Amazon Web Services and our other cloud partners.
Customer data is only used for purposes that are compatible with providing the contracted services, such as troubleshooting technical support requests. For full details please refer to the METAAGROW Privacy Policy found here: https://metaagrow.com/privacy-policy/. In the rare case that METAAGROW support employees need to access the full body of a specific customer’s data then METAAGROW will always require consent from a customer before accessing this data. We do not store or cache customer financial data used in conjunction with billing through the METAAGROW platform, and our employees do not have direct access to billing data.
All customer data is hosted on infrastructure provided by Amazon Web Services which maintains physical security of their sites using industry best practice controls as outlined in their security and compliance website found here : https://aws.amazon.com/architecture/security-identity- compliance/. No customer data is stored at our physical office locations.
METAAGROW has mechanisms in place to ensure that our customers’ data is protected both at rest and when in transit. At rest, all customer data stored in systems is encrypted using RSA – 2048 and SHA – 256 with keys managed through Amazon Web Services’ Key Management Service. All data is stored securely and subject to the security policies and procedures of AWS. To protect data in transit, METAAGROW uses Transport Layer Security (TLS) and enforces a minimum standard of TLS v1.2 using 128-bit cipher keys. We support connections with up to 256-bit cipher keys..
METAAGROW data is backed up at regular intervals to disparate encrypted data storage solutions provided by Amazon Web Services. Access to data backups is restricted to only specific employees of METAAGROW where that access is required as part of their role requirements.
Our customer data is principally stored in, and subject to the deletion and disposal procedures of Amazon Web Services.
We recognize that for the bulk of customers, their principal experience will be through our flagship product METAAGROW. Security forms an important part of the way this product is developed, and operates, as discussed below.
As part of our product development process, every code and infrastructure change is reviewed prior to the release of the change into production. This review includes observance of security best practice. We also segregate our development, test and production environments.
All changes to METAAGROW products are actively tested during their development to ensure the impact to end users is evaluated prior to deployment, and any significant changes are included in the production release notes. METAAGROW employs change tracking and version control systems to actively monitor and manage changes to the code base or configuration of our products. We also use Amazon Cloud Trail for tracking any underlying configuration changes to the cloud platform on which our products operate.
We work hard to minimize the number of vulnerabilities that arise in our products, and we recognize that it is important to take proactive steps to make sure we address any vulnerabilities as quickly as possible. To that end, METAAGROW actively tests and monitors for vulnerabilities in our applications. Where a vulnerability is identified (internally or externally) the issue is tracked and prioritized according to the potential severity of impact to our customers. For critical severity issues this can include round-the-clock work by our developers until the issue is remediated. Patches for issues are developed and released into the production environment through a continuous integration process (CI/CD) and applied as soon as possible.
While we do our utmost to prevent any security incidents, we recognize that we also need to be prepared to handle these incidents should they arise to minimize the potential impact to our customers and METAAGROW.
We have a range of measures in place including:
A documented Incident Management Procedure that defines our process for handling the confidentiality, integrity and availability of our IT environment and applications.
A dedicated team of METAAGROW employees provide support during an incident.
Disaster recovery plans and contingency strategies which can be executed to help us maintain the continuity of operations during an incident. This ensures continued data access during incidents affecting system availability and provides data storage failures.
METAAGROW considers cyber security a fundamental part of our business, and of the products we provide to businesses around the world. While the controls and measures we have in place extend significantly beyond what is covered here, this content serves to provide an overall understanding of the multi-faceted approach we take, and our commitment, to security.
If you have any questions about the contents, or require more information about our approach to support, security or privacy please contact us at the details below.
[email protected]
+1 732-226-1040 
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